Terms and conditions
If you have any questions or need any help with your order please call Customer Service on 0800 386947, open 8am - 5pm Monday - Friday.
These terms and conditions will apply to all transactions placed online, by e-mail, telephone or by post with the DJ Miles & Co Ltd. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.
By using this site you are agreeing to these terms and conditions.
We are pleased to accept orders by any of the following methods. Online transaction (secure server), e-mail (unsecure), post, fax, phone or through our Porlock shop. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch, Maestro and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.
Key delivery points are below -
- Orders Over £50 Standard Delivery to mainland UK is free.
- Please note we only dispatch to the UK, some European countries, USA and Canada.
- Europe, USA, Canada, Islands, the Highlands of Scotland and Northern Island attract a higher charge for delivery from our carrier.
- Deliveries to Europe may incur higher charges depending on the weight and value of the items ordered. You will be contacted if there is additional postage to pay.
We aim to dispatch your order within three days of receipt of your order. If you would like to request urgent dispatch (at extra cost) such as before 10am or Saturday delivery please contact us for a quote.
All goods are subject to availability. In the event that we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time. In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.
Mail Order & Online Returns and Exchanges
We want you to be entirely satisfied with every purchase made from DJ Miles and are proud of the quality and range that we offer. If you wish to return an item for exchange or you have decided not to keep it, please contact us for advice on how to do this, and return it to us within 28 days. We advise customers to return a product in the original packaging to insure that the product is not damaged on its return journey. We will then exchange or refund the cost of the item(s).
All goods must be in a new and unused condition together with a copy of your original receipt. If you wish to return any item because you feel it is faulty, please give us some details of the fault on the returns form and send it back to us together with the item. We will then contact you to resolve the matter.
The returns address is:
DJ Miles & Co Ltd
Tel 0800 387948
Distance Selling Regulations
You have a right to cancel your order within seven working days following the day after the date of delivery for any unused item purchased through the website under the distance selling regulations for refund. This does not apply to any perishable goods, unsealed software or item personalised or made to your specification.
To cancel any item, you can e-mail, fax or write to us with your details and order number. You must take reasonable care of the items, retain all original packaging and must not use them. All goods are returned at your own expense unless the item is deemed faulty or incorrect.
You will receive a refund within thirty days of your notice to cancel. We advise customers to return a product with the original packaging to insure that the product is not damaged on its return journey
Products, Prices & Content
Whilst every effort is made to ensure the products match as closely as possible those of the actual product due to technical limitations, some colours may vary.
All prices are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated. Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.
Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.
We reserve the right to alter our prices and specifications without notice.
Ownership of Goods
All items supplied to the customer remain the property of DJ Miles & Co Ltd until final payment of all sums owing in respect of those goods has been received in full by us.
Comments & Complaints
If you wish to comment or complain about any aspect of your dealings with us please write to DJ Miles & Co Ltd, Porlock House, Stephenson Road, Minehead, Somerset, TA24 5EB.
Alternatively use the contact link at the top of the page. We will reply within five working days of receipt.
We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with information to keep you up-to-date on products, services or promotions we run from time to time. You can opt out of this at any time, either write to us or click the unsubscribe link at the bottom of the e-mail newsletter.
We will collect and store any personal data that you may volunteer whist using our services, e.g. placing an order, joining our e-mail newsletter or entering a prize draw or competition. All information is collected lawfully and in accordance with the Data Protection Act 1998.
The type of information that we will collect will include - Your title and name, Known address, Contact telephones numbers, E-mail address, Order and Payment details Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they are aware of the intended purpose for the collection of data.
Your personal data will not be passed onto any other party.
Our website contains links to third party websites operating their own terms and conditions and privacy policies. DJ Miles & Co Ltd is not responsible for any content on third party websites Cookies are placed / collected to enable functionality of your shopping basket and to recognise you when you shop again.
WEEE Regulations and our policy.
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. DJ Miles & Co Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new electric camping lantern from us we would accept their old lantern and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
If you have any questions or wish to return an item under these regulations then please contact us.
We want you to be confident about ordering online, we use secure socket layer (SSL) technology to ensure that your details are safe and information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.
The contents of this site and other publications from DJ Miles & Co Ltd are owned or licensed to DJ Miles & Co Ltd or are used with permission by the owner. Reproduction strictly by permission only
DJ Miles & Co Ltd
Vat Reg. 453 7217 49Return to the Help homepage