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Returns and exchanges

You need to advise on how and where to return the purchased goods with simple clear points. However you must be sure that you comply with 'Distant Selling Act'.

  • We offer a full money back guarantee.
  • You have 30 days from receipt in which to return your order.
  • You will have to pay the return cost of postage or collection can be arranged at your cost for larger items.

And any extra relevant terms like:

We want you to be entirely satisfied with every purchase made from DJ Miles and are proud of the quality, range and advice that we offer. If you wish to return an item for exchange or you have decided not to keep it:

  • Please contact us within 7 working days from the day after the delivery day.
  • Contact us via Email, fax or in writing.
  • Return it to us with the products original packaging and labels within 30 days of receipt.
  • All goods to be in a new and unused condition together with a copy of your original receipt.
  • We recommend that all items returned to us to be sent Royal Mail special delivery with insurance paid as a minimum or collection can be arranged.
  • If you feel the goods are faulty please contact us immediately and we will then contact you to resolve the matter, the above conditions also apply.
  • Full returns address with telephone number and email address.

 

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